Updated October 1, 2026
Returns and refunds
7-day return window
Request a return or report an order or quality problem within 7 calendar days of delivery by emailing support@rustysnacks.com with your order number. Contact us before sending anything back. Approved return instructions will explain where and when to send the item.
Damaged, incorrect, missing, or unsafe orders
Contact support@rustysnacks.com within 7 calendar days of delivery if an item arrives damaged, incorrect, unsafe, or missing. Include the order number and, when practical, photographs of the product and shipping package. We will provide an appropriate replacement, store credit, or refund.
Quality concerns
If a product does not meet reasonable quality expectations, contact us within 7 calendar days of delivery. Please retain the product packaging, lot code, and expiration information while we investigate. Opened food ordinarily does not need to be returned unless Rusty Snacks provides a prepaid return label.
Unopened products
To request a return of unopened, undamaged products, contact customer support within 7 calendar days of delivery. This is the deadline to request authorization, not to have the package reach us. We will provide the return mailing deadline and instructions with the authorization. Unless the item was incorrect, damaged, defective, or recalled, the customer is responsible for return postage.
Food safety
Do not consume an item if its seal is broken, its package is damaged, or you believe it is unsafe. Always review the product label, ingredients, and allergen information before consuming.
Refund timing
Approved refunds are issued to the original payment method. Financial institutions may require several business days to post the credit.
If an entire order is canceled before shipment, we refund the amount paid for that order, including shipping and applicable tax. The voluntary-return exclusions below do not reduce refunds required for unshipped orders.
Promotional adjustments
A refund cannot create a cash payment for a promotional value.
This voluntary 7-day policy does not limit rights or remedies required by applicable law. Report suspected food-safety problems or recalls promptly even if the 7-day window has passed.
Exclusions
- Original shipping charges on voluntary returns, unless Rusty Snacks caused the problem or a refund is required by law
- Items damaged through improper storage after delivery
- Purchases made through another seller, which follow that seller's policy
Do not mail a product back without written authorization. Rusty Snacks will provide instructions and, when applicable, a prepaid return label.