Prelaunch policy • Updated August 29, 2026
Returns and refunds
Damaged, incorrect, missing, or unsafe orders
Contact support@rustysnacks.com within 14 days of delivery if an item arrives damaged, incorrect, unsafe, or missing. Include the order number and, when practical, photographs of the product and shipping package. We will provide an appropriate replacement, store credit, or refund.
Quality concerns
If a product does not meet reasonable quality expectations, contact us within 30 days of delivery. Please retain the product packaging, lot code, and expiration information while we investigate. Opened food ordinarily does not need to be returned unless Rusty Snacks provides a prepaid return label.
Unopened products
Unopened, undamaged products may be eligible for return within 30 days of delivery. Contact customer support before returning anything. Unless the item was incorrect, damaged, defective, or recalled, the customer is responsible for return postage.
Food safety
Do not consume an item if its seal is broken, its package is damaged, or you believe it is unsafe. Always review the product label, ingredients, and allergen information before consuming.
Refund timing
Approved refunds are issued to the original payment method. Financial institutions may require several business days to post the credit.
Promotional adjustments
A refund cannot create a cash payment for a promotional value. Rusty Rewards and referrals are deferred and are not part of the approved prelaunch offer.
Exclusions
- Gift cards
- Original shipping charges unless Rusty Snacks caused the problem
- Items damaged through improper storage after delivery
- Purchases made through another seller, which follow that seller's policy
- International duties and taxes unless required by law
Do not mail a product back without written authorization. Rusty Snacks will provide instructions and, when applicable, a prepaid return label.