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When your package arrives

Check the order contents against your order confirmation and keep the product packaging while resolving any concern. Look on the package for any printed date, lot or batch code; if present, include it when contacting us. If you cannot find a code, let us know.

If something arrives damaged or incorrect, email support@rustysnacks.com with your order number, the product or flavor name, a short description, and clear photographs of the product and shipping package when practical. Attach photos to your email; the form below does not accept attachments.

Do not consume an item if its seal is broken, its package is damaged, or you believe it is unsafe. Review the product label before consuming. Report an order or quality problem within 7 calendar days of delivery. See our returns and quality policy for instructions and exceptions. Report suspected food-safety problems or recalls promptly even if that window has passed.

Tracking says delivered, but it is not there?

1. Check your order and available tracking updates for delivery details, notices or a different delivery location.
2. Check the delivery address on your order confirmation.
3. Look in safe places where a carrier may have left the package, and ask household members or your building’s reception or mailroom, if applicable.
4. If you still cannot find it, email support@rustysnacks.com with your order number and what the tracking shows, or use the order-support form below.

If tracking is delayed or the shipment appears lost, contact us for help. Our shipping policy and returns policy explain the applicable terms.